Returns and Shipping Policy

RETURNS

Our policy lasts for 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

There are several types of goods that are exempt from being returned. Perishable items such as food, essential oils, Diamond shower aroma discs, books, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable products:

• Gift cards
• Downloadable software products
• Some health and personal care products

To complete your return, we require a receipt or proof of purchase.

Returned products must be shipped to our office at 12041 SW 131st Ave Miami, FL 33186. Costs for these shipments must be paid by the buyer.

There are some situations where only partial refunds can be guaranteed: (if applicable)

• Any item that is not in its original condition, is damaged or has missing parts for reasons beyond our control.
• Any item that shows signs of use or has been opened.
• Any item that is returned more than 30 days after shipment.
• Refunds (where applicable)
• Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (where applicable)
If you still haven’t received your refund, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next step, contact your bank. It often takes some time before your refund is posted.

If you have followed all these steps and still have not received a refund, please contact us at info@indalowater.com.

Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, email us at info@indalowater.com and send the item to: 12041 SW 131 Ave Miami, Fl 33186, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to give to you later, we’ll send a refund to the gift giver and he’ll find out about your return.

Shipment
To return your product, you must send them to: 12041 SW 131 Ave Miami, Fl 33186, USA.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.

SHIPPING

We use contractors or third parties to ship or transport your purchases to the place indicated by you, at the time you use our service or purchase any product on our website. Unfortunately, once your order or purchase is delivered to the carrier or mail, we have no control over the shipment, this corresponds to the carrier or mail company, Indalo LLC does not have any control over these companies and services, for this reason we do not We can be held responsible for:

• Delays in delivery by the carrier or natural events (storms, earthquakes, etc.), which affect delivery.
• Delivery of your purchase in a wrong place by the carrier.
• Delivery in another place due to customer error when placing the shipping address.
• Lost or stolen shipments.
• Economic losses or replacement value, due to causes that correspond to the handling of the shipment or packages, by the carrier or mail.
• Bad treatment of the packages by the carriers.
• Opening of your package by customs authorities or carrier personnel.
• Extra expenses for customs services.

Once your purchase is processed for shipment, a shipment tracking number is sent to you by email, so that you can be informed about your package.

If you have a problem with your shipment, we suggest you file a claim with the carrier and notify us.